Refund policy

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Return Policy (United Kingdom)

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Return Period

You have 14 calendar days from the date you receive your order to request a return, in accordance with the UK Consumer Contracts Regulations.

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Return Conditions

To be eligible for a return, the item must be:

• In the same condition as received
• Unused, unworn, and unwashed
• In its original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

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How to Request a Return

Please contact us at proydohi@gmail.com with your order number and the reason for the return.

⚠️ Do not return any items without receiving approval and return instructions.

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Damaged, Defective or Incorrect Items

If your item is defective, damaged or incorrect, please notify us immediately upon delivery. We will resolve the issue as soon as possible.

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Items Not Eligible for Return

We do not accept returns for the following:

• Perishable goods (e.g. food, flowers, plants)
• Personalised or custom-made items
• Personal care and hygiene products (e.g. beauty tools, masks, opened cosmetics)
• Hazardous materials (e.g. flammable liquids or gases)
• Gift cards and final sale items

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Exchanges

We do not offer direct exchanges.

To exchange an item, please return it for a refund and place a new order separately.

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Refunds

Once your return is received and inspected, you will be notified of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed, please contact us at proydohi@gmail.com.

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Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

As we offer free delivery, there are no original shipping fees to refund.

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Return Address

The return address will be provided once your return request is approved.